Let me begin by saying that I am not writing this because I let this bitch get to me; I refuse to let her win like that but, instead, I am writing this to vent and make myself feel a little better.
So, I should probably tell you the story of what happened.
This lady is standing there still deciding what she wants when my friend, Kyle walks in. She tells him to go in front of her because for a small second she decided to be nice. I take his order and all he wanted was a muffin, so while getting his muffin in a to go bag I'm talking to him and seeing how he has been, said I have not seen him in a while, ect. Which lasted about 45 seconds, and during this time I never once just standing there socializing, I'm moving and getting his food the whole time. I cash him out and she is apparently mad b.c she was huffing and puffing. So, I asked her what I could get for her and this is where it gets fun, she looked at me and actually said, "well when your done having your conversation". So, I, being me, apologized and asked what I could get for her. Again avoiding the question she said, "Well the girls at the Tarpon Springs cafe actually work." So this is when I knew that she was just trying to be a bitch and upset me but I wasn't going to give her the satisfaction of me getting mad. So she tells me the 2 pastries that she wants and I grab them while she is asking me if my cafe is a corporation or a franchise. I tell her that mine is a company store and Tarpon Springs is a franchise and she just starts going on and on about how she is going to call the company because of me and that I should do my "socializing" on my own time. So, I say, "I apologize ma'am. I was just chatting while I got his food." Again, I should do my "socializing" on my own time. So, she then lays a m&m cookie on the counter, without telling me that she wanted that so I ask if she would like me put her pastry box and her cookie in a bigger bag so she didn't have to carry all that and she said "yes i want a bag" with a rather large attitude. And I say "okay!" (like with a happy to help peppy attitude, b.c that's just who i am). I am being super nice b.c that's who i am and i could of said sooooo many things. So, I cash her out and tell her about the survey on the bottom of the receipt and she says that she will be sure to tell my manager all about me and that I'm making them lose business and she asks me what my name is so I tell her and say that I hope she has a good night. And she leaves.
Alright, so that's what happened. I didn't leave anything out. Didn't change anything that her or I said and its all 100% honest. So, I don't feel bad at all because I was trained to give each customer my undivided attention and help them as much as I can. I got that woman in and out of my cafe in damn near 5 minutes and you're gonna take 20 fucking minutes out of your oh so precious day and call my company to complain that I was helping someone else for a minute and a half? Even though you're only going to put that I was "socializing" with my friends. Are you fucking serious? And "do my 'socializing' on my own time"....what 'own' time?? I work 2 fucking jobs with no days off. What social time? I don't go hang out with my fucking friends outside of work. I don't have any friends outside of work. I work 7 fucking days a week and I like my life. I bet you work Monday thru Friday and then spend your weekends alone bitching about your life when it's the one you chose to live. I work my ass for what I have and what I want so you can kiss the whitest part of my ass. I have numerous customer surveys that say how knowledgeable I am, and how much the customers loved me and you really think that you having a bad fucking day and taking it out on me is really going to change the opinion my managers have of me. I'm an associate trainer and I've worked my ass off and trained others in this cafe so I think I know what the fuck I'm doing. So, go ahead call the company because I helped a customer and built a customer relationship with him, say bad things on the survey because you had to wait 3 fucking minutes.
Enjoy your fucking pastries bitch.
Sincerely,
The shitty cashier.
Peace.
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